MidAmerican Energy Company Receives High Marks from Largest Industrial Customers8/20/2010
Large industrial customers of MidAmerican Energy Company, an operating utility of MidAmerican Energy Holdings Company, have rated the company high for customer satisfaction, according to TQS Research.
MidAmerican Energy is rated among the top investor-owned utilities, with a very satisfied rating of 91.5 percent from its industrial customers. MidAmerican Energy’s totals were higher in 2010 than in the previous year.
TQS Research is an Atlanta-based independent research firm that polls large commercial and industrial customers of electric utilities for overall satisfaction. The annual TQS benchmark survey of the 60 largest utilities measures performance in critical areas, such as energy efficiency, account management, reliable power, price, handling customer contacts and company image.
MidAmerican Energy’s two sister utilities, Pacific Power and Rocky Mountain Power, also scored high in the TQS study, at 97.5 percent and 91.8 percent very satisfied, respectively.
“We recognize that the working partnership between our customers and employees leads to this type of recognition. Providing excellent customer service is one of MidAmerican Energy’s key business principles,” said Bill Fehrman, president of MidAmerican Energy. “We are gratified our customers are pleased with the service we provide.
“Developing and maintaining excellent communication and customer service with all of our customers is a continuing goal for MidAmerican Energy.”
Greg Abel, president and CEO of MidAmerican Energy Holdings Company, said, “In today’s challenging economic environment, our customers rely on us to go above and beyond with customer service. The latest TQS results demonstrate that those efforts are recognized by our customers. Our employees deserve the credit for delivering exceptional customer service and high satisfaction levels. We are honored that a high percentage of our industrial customers are pleased with the service we provide.”
Fehrman added that MidAmerican Energy strives to promote innovation and works with customers and communities to increase the visibility of renewable energy generation technologies through education and community outreach.